FREQUENTLY ASKED QUESTIONS
Some of the questions commonly asked by our customers.
As we operate in a service industry, we have built our business around a complete service promise. Quality is at the very heart and when you place an order with us you can be guaranteed that what we deliver to you matches your specifications and expectations.
As we specialise in bespoke clothing, you will need to come into our main store and talk to one of our brand representatives. This way, you can be assured you get exactly what you want for your special occasion. Call us to book an appointment.
Most of the time you will need to come in store for a final fit-on. At this point you could either collect your suit/dress or if there are any alterations that need to be done on our end, we will deliver it personally to a location that is convenient for you.
*We strive to provide our client with the best quality materials and tailoring techniques, however, if there is any faults and you are not 100% satified with your NB product, we will tailor you a new suit free of charge.
*Applicable only to NB tailored suits
We have a few tailored wedding packages for both the Bride and Groom. If you are interested in getting your dream wedding attires from NB, please speak to one of our representatives to get the best designs and prices from an expert point of view.
Currently NB: Namal Balachandra has only one mega store in Nugegoda. However, our sister company ‘Wills Design’ provides high quality groomswear in Western, Indian, Arya-Sinhala designs.
Being an acclaimed fashion designer himself, Dr. Namal Balachandra conducts consultations for client who wish to get a professional opinion on their attires done in store. Dr. Balachandra can be consulted at Nugegoda, Mount Lavinia, Kollupitiya and Panadura on an appointment basis. Please contact (+94) 777 125 700 to book an appointment.